Frequently Asked Questions
What payment methods do you accept?
We accept payments by credit card, debit card and other online payment methods.
How can I contact customer service?
You can contact us through the form on our contact page or by sending an email to [your email address].
What is an ebook?
An ebook is a book in digital format that you can read on a variety of devices such as computers, tablets, smartphones, and e-readers.
In what formats are ebooks available?
Our ebooks are available in popular formats such as EPUB and MOBI. The EPUB format is compatible with most Apple and Android devices, while the MOBI format is for Amazon Kindle devices.
What devices do I need to read ebooks?
You can read our ebooks on any Apple or Android device if you have an ebook reading app installed. Amazon Kindle devices use the MOBI format.
How do I download my ebook after purchase?
Once your purchase is complete, you will receive an email with a download link. You can also access the download links from your user account on our website.
How do print-on-demand books work?
Print-on-demand books are printed and shipped only when you place your order. This allows us to offer a wide variety of titles without needing to maintain a physical inventory.
How long does it take for printed books to arrive?
Production and shipping times vary, but generally it takes approximately 1 week from order confirmation to delivery.
What is your return policy for ebooks and printed books?
Due to the nature of digital products, ebooks are not eligible for refunds once downloaded. For printed books, reprints or refunds can be negotiated in cases of printing or binding quality issues.
What is an audiobook?
An audiobook is a recording of a book read by one or more people, which you can listen to anytime, anywhere.
How do I access my audiobooks after purchase?
You will receive a link to download the audio file.
What formats are audiobooks available in?
Audiobooks are usually in MP3 format, which is compatible with most devices and audio players.
How do I access my course once I've purchased it?
After purchase, you will receive an email with instructions on how to access the course platform.
Do I have unlimited access to the course content?
Yes, once you enroll in a course, you have lifetime access to the content.
What is the methodology of the courses?
Our courses combine videos, texts, and practical examples.
Is a certificate issued upon completion of the course?
Yes, upon completion of the course, you will receive a certificate of completion.
Do you still need help?
If you didn't find the answer in our Frequently Asked Questions section, please write your question below and we'll try to give you a quick and personalized solution.